EXPERIENCE / PROGRESSION / RESULTS

Marcus Reed

Operations Manager

marcus.reed@example.com+1 617 555 0142Boston, MAlinkedin.com/in/marcus-reed-ops

Profile

Operations manager with a steady record of improving service quality, team capacity, and day-to-day execution. Experienced in multi-site operations, budget ownership, vendor relationships, and using practical reporting to keep teams focused on the work that matters.

Experience

Operations Manager03/2021 – Present

Harbor & Pine Markets · Boston, MA

Oversee daily operations for six neighbourhood stores with 95 employees and $18M in annual sales.
Introduced weekly labour and inventory reviews that reduced overtime by 17% and shrink by 11% in the first year.
Built a cross-training plan for shift supervisors, improving schedule coverage and promoting eight team members into lead roles.
Coordinate maintenance, safety audits, and vendor service-level reviews across all locations.

Assistant Store Manager06/2017 – 02/2021

North Market Co-op · Cambridge, MA

Managed opening and closing operations for a 40-person store averaging $4.2M in annual revenue.
Redesigned receiving and back-stock routines, reducing average put-away time by 25%.
Partnered with department leads on seasonal staffing, customer feedback, and local supplier events.

Department Supervisor08/2014 – 05/2017

Market Street Foods · Somerville, MA

Led a 12-person grocery team and maintained ordering, merchandising, and food-safety standards.
Created a daily handoff checklist that improved task completion between morning and evening shifts.
Recognised with the store service award in 2016.

Selected Improvements

Store Labour Planning2022 – 2023

Harbor & Pine Markets · Workforce operations

Built a weekly planning routine that combined sales forecasts, local events, and staff availability to reduce coverage gaps during peak periods.

Supplier Delivery Reset2019 – 2020

North Market Co-op · Inventory operations

Worked with 22 regional suppliers to stagger deliveries and reduce dock congestion during the morning receiving window.

Core Skills

Education

BS, Business Administration2010 – 2014

University of Massachusetts Boston · Boston, MA

Concentration in operations and supply chain management.

Certifications

ServSafe Manager · OSHA 10-Hour General Industry · First Aid / CPR

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